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We are committed to giving you the best possible service.  We cannot achieve this without the involvement of you, the patient. 

Please help us to help you. 

You will be treated as an individual and will be given courtesy and respect at all times.  If  you need to be referred elsewhere we will do our best to arrange that you get the treatment and support you require from Consultants, Specialist Medical Services and other agencies concerned.  

We will respect your privacy and confidentiality at all times.  Be ready to tell us of your past illnesses, medication, hospital admissions and any other relevant details.  The information you give us will only be released to other practitioners and relevant agencies if it is important for  your treatment. 

We will give you full information about the services we offer.  Every effort will be made to ensure that you receive the information that directly affects your health and the care being offered.  We will always try to explain what is wrong with you and what we propose to do about it in a way you can easily understand including all the implications and any alternatives before you decide to agree to that treatment. 

We welcome your suggestions or written comments about how the practice could be improved.  If you have a problem or complaint about what we do here we will take it seriously, discuss it fully with you and investigate it thoroughly. 

We want to improve services and will therefore welcome any feedback you have.  You may discuss your comments with the Doctor you normally see, or if it is not relating to your health, with the Practice Manager. 

Your help and co-operation is essential to enable us to achieve all of this.  

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