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COMPLAINTS PROCEDURES

NHS Highland aims to provide the best possible care and services but sometimes things do go wrong.  If there is an aspect of your care, experience of care or some service with which you have not been satisfied, please let us know as soon as possible.

 

NHS Highland aims to resolve your complaint or concern quickly and fairly and where possible by one of our local managers talking to yu.  If you have a complaint about Riverbank Medical Practice then speak to a member of staff and they will put you in touch with the right person.

How can I make a Complaint:  There are a number of ways a complaint can be made.  You can complain in person to a member of staff, contact us by telephone, complete an online form or write to us.  If contacting us by e-mail, please provide your full postal address and telephone details and that of the patient, if you are complaining on behalf of somebody.

If you want to make a complaint, you can use the NHS Highland Complaint Form.  This form must be downloaded and e-mailed to: nhshighland.feedback@nhs.net

You can write to: The Feedback Team, NHS Highland, PO Box 5713, Inverness IV1 9AQ

or by Telephone on 01463 705997

 
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